Hospital Policies
New Clients
New clients will be required to provide a non-refundable deposit which will be applied to your first visit. The deposit fee is required at the time of booking or we cannot hold your appointment. If you miss your appointment or cancel within 48 business hours, your deposit is forfeited.
Cancellation/No Show
No showing to your appointment (or canceling with short notice) denies another patient the opportunity to be treated. Clients who do not show (or cancel without ample notice) may be required to deposit scheduling future appointments. Multiple occurrences may result in dismissal from our practice.
Credit card on file
Hopmeadow Animal Hospital now offers the ability to securely store your credit card on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure.
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. If you must cancel your appointment, we kindly ask that you give at least 24 hours notice so we may offer your time to other patients. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If your schedule is tight, please feel free to call ahead to confirm that our appointments are running on time as scheduled.
If we cannot accommodate you with a desirable appointment time, you may drop your pet off at a convenient time and leave him or her with us for a few hours. Once the doctor has finished the exam, we will give you a call to discuss the diagnosis and discharge instructions.
Payment Policy
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, check, Visa, Mastercard, Discover, American Express, and CareCredit.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
